Aspire Nursing Agency (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following types of personal information:

Name, contact details (phone, email, address)
Professional qualifications, AHPRA registration numbers, and employment history (for care professionals)
Facility name, contact person, and shift requirements (for service providers)
Payment and billing information where applicable
Website usage data collected via cookies and analytics tools

2. How we collect information

We collect personal information directly from you when you:

Submit a staffing request or enquiry through our website or by phone
Apply for a role with Aspire Nursing Agency
Contact us by email, phone, or social media
Browse our website (via cookies and analytics)

3. Why we collect information

We use your personal information to:

Match qualified nursing and care professionals with aged care facilities and providers
Process staffing requests and manage shift bookings
Communicate with you about your enquiry, booking, or application
Comply with legal and regulatory obligations (including aged care compliance)
Improve our services and website

4. Disclosure of information

We do not sell your personal information. We may share it with:

Aged care facilities and home care providers (for the purpose of fulfilling a staffing request)
Nursing and care professionals (to facilitate a placement)
Third-party service providers who assist us in operating our business (e.g. IT systems, payroll), under strict confidentiality obligations
Regulatory bodies where required by law

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information is stored securely and access is limited to authorised personnel only.

6. Cookies & analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings, though this may affect some site functionality.

7. Accessing or correcting your information

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact us

For privacy-related enquiries, please contact:

Aspire Nursing Agency
Email: aspirenursingagency@gmail.com
Phone: 0450 010 722

10. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.